Welcome To Gates


It’s awesome to know that you decided to purchase Gates - Responsive Multi-Purpose Shopify Theme. No doubts, you will join our happy customers team in seconds!
Don’t need to make any mistake here, because our detailed documentation will guide you. Please be sure to check out before getting started. We have outlined all kinds of necessary information and keep them easy-to-read-and-follow. Our themes are dedicated to Shopify platform, so we assume that you have already Gates installed and ready to go.


If you are unable to find your answer in this documentation, don’t be hesitate to sign up & submit a support ticket here: ThemeUI’s Support Channel with Gates Admin details. Our top-notch support team are extremely enthusiastic to solve your issue as soon as possible, just give them a chance.

Enjoy your time here.

Cheers, ThemeUI.

Theme Requirements

To use Gates, you must be running Shopify 2.x or higher. We have tested it with Mac, Windows and Linux. Below is a list of items you should ensure your host can comply with.

  • Check to ensure that your web host has the minimum requirements to run Gates.
  • Always make sure they are running the latest version of Shopify.

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Gates Knowledge Base

To install Gates – your powerful multipurpose Gates theme, you must have a working version of Gates already installed. If you need help installing Gates you can watch our Instructional Video.

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Gates’s Support System

All of ThemeUI’s item come with 6 months of included support and free lifetime updates for your theme. Once the 6 months of included support is up, you have the opportunity to extend support coverage up to 6 or 12 months further. If you choose to not extend your support, you will still be able to submit bug reports via email or item comments and still have access to our online documentation knowledge base and video tutorials.

Envato clarifies item support here

We have an advanced, secure ticket system to handle your requests. Support is limited to questions regarding the theme’s features or issues that are related the theme. We are not able to provide support for code customizations or third-party plugins. If you need help with anything other than minor customization of your theme, we suggest enlisting the help of a developer.

How To Start Receiving Support

– To create a new ticket, visit this page

Before Submit Your Ticket

Update: See this video to know how to troubleshooting CLick in 60 seconds

You should follow the steps below before submitting a new support ticket to help speed along your request. This is for your benefit and will help make the entire process more efficient. It’s very important.

Please Check The Following Before You Create A Ticket

  • Make sure you are running the the latest version of Gates.
  • Check our FAQs for the answer to your question.
  • Disable any additional 3rd party plugins you may be using to see if it fixes the issue.
  • If you cannot find the answer to your question, fill out this form and our support team will help.

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